In-app messenger
SUPERINTENDENT The bell icon in the header opens the messenger. Replaced WhatsApp at v2.15.5.Domains
| Domain | Purpose |
|---|---|
notification | Generic system notifications |
upload-request | A supervisor or admin asks you for a doc |
audit | Compliance events |
general | Free-form thread |
ai-status | Automatic AI-pipeline events (KB heal complete, RAG eval regression, supersede event, budget cap-hit) |
Recipients
@<username>— direct@admin— the administrator@tsi/@msi/@itcom— all superintendents in that dept@all— fleet-wide (use sparingly; admin-discouraged)
Quiet hours
23:00–08:00 Europe/Sofia. Messages sent in this window are queued; the morning digest at 08:00 dispatches them. The author sees a "queued for morning digest" toast.
Email mirror
Every thread mirrors to email via Postmark. From: [email protected] (verified SPF + DKIM + Return-Path). Reply-to-thread by replying to the email — the Tag header carries the thread ID.
Resolving threads
Anyone in the thread can mark it resolved. Resolved threads stop sending notifications but remain readable.